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chat id : 065cdd58-22ea-4bca-acf8-a74680ed2a01
Problem : Order Information
Matthew > Order Information
John.26905 > Hello Matthew _, Thank you for contacting Comcast Live Chat Support. My name is John.26905. Please give me one moment to review your information.
John.26905 > Hi there.
John.26905 > I will be very willing to help you out with your order today. One moment please while I verify your order.
Matthew _ > hi
John.26905 > Hi, Matthew .
John.26905 > Let me take care of this for you.
John.26905 > Your address is serviceable. I am now creating your account. One moment please.
John.26905 > Your order requires verification. May I have your Social Security Number please?
Matthew _ > no
Matthew _ > I am not comfortable with that request
John.26905 > I understand your apprehension with providing your SSN. But no worries, just give another minute and I’ll take care of this further.
John.26905 > How about making a 1 time deposit of $ 100.00, you can get it back in 6 months?
John.26905 > You can opt not to give your SSN provided a deposit is made.
John.26905 > By the way, this is a very secured chat connection.
Matthew _ > with who? I am ordering cable. Is this some kind of bank scam?
John.26905 > I apologize for the confusion.
John.26905 > No.
Matthew _ > when do you make deposits to a cable company?
John.26905 > We only need to run a 1 time credit check to know if a deposit is required from you.
John.26905 > We need to set up your Comcast account.
Matthew _ > wouldnt that happen when a service person comes to my house and I sign an actual contract?
John.26905 > To determine, if a deposit is required for the Digital Cable tv box, a credit check is necessary.
John.26905 > No.
Matthew _ > your just text on a screen, a "very secure" screen....
John.26905 > We will set up your Comcast account, we will also keep the last4 digits after.
John.26905 > I am a live person and my employee number is 26905.
John.26905 > Rest assured that this system is very secured and we do this as a normal process of setting up an account.
Matthew _ > thank you 26905-but that still does not mean anything to me...
John.26905 > One moment please.
John.26905 > Let me take care of this for you.
Matthew _ > tell you what, if you dont want to send someone out I will call my local office
John.26905 > Please allow me to give you the options to make thos work.
John.26905 > om,
John.26905 > One moment please.
John.26905 > Please allow me to give you the options to make this work.
John.26905 > I have already noted your service request.
John.26905 > You may do one of the followin:
John.26905 > You may give your SSN online ( not your option )
John.26905 > You may make a deposit of $ 100.00.
John.26905 > You may call your Comcast local office with your reference number 1205542172089.
John.26905 > Your local office number is 866-594-1234.
John.26905 > You may do any of the options provided.
John.26905 > Once done, we will be able to give you the install date and your order number.
John.26905 > Would there be anything else that I could help you with today?
Matthew _ > I can also leave :-)
Matthew _ > thanks i think
John.26905 > Again, I apologize for the inconvenience.
John.26905 > Have a Blessed day.
John.26905 > Thank you for contacting Comcast. We appreciate your business.
If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-Mail.
Have a great day.
John.26905 > Analyst has closed chat and left the room
Monday, May 25, 2009
Sunday, May 17, 2009
I am going to collect some of my favorite posts, and put some of my own up here.
Those who can make you believe absurdities can make you commit atrocities.
Voltaire (1694 - 1778)
- More quotations on: [Belief]
I do not know what I may appear to the world; but to myself I seem to have been only like a boy playing on the sea shore and diverting himself and then finding a smoother pebble or a prettier shell that ordinary while the greater ocean of truth lay all undiscovered before me.
Isaac Newton (1642 - 1727)
Verses which do not teach men new and moving truths do not deserve to be read.
Voltaire (1694 - 1778)
All paid jobs absorb and degrade the mind.
Aristotle (384 BC - 322 BC)
- More quotations on: [Work]
How many a man has dated a new era in his life from the reading of a book.
Henry David Thoreau (1817 - 1862), Walden: Reading, 1854
- More quotations on: [Books]
To be positive: To be mistaken at the top of one's voice.
Ambrose Bierce (1842 - 1914), The Devil's Dictionary
A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau (1817 - 1862)
If you paint in your mind a picture of bright and happy expectations, you put yourself into a condition conducive to your goal.
Norman Vincent Peale (1898 - 1993)
You are going to let the fear of poverty govern your life and your reward will be that you will eat, but you will not live.
George Bernard Shaw (1856 - 1950)
- More quotations on: [Poverty]
If you cannot convince them, confuse them.
Harry S Truman (1884 - 1972)
You don’t have to specialize - do everything that you love and then, at some time, the future will come together for you in some form.
Francis Ford Coppola (1939 - )
Do the thing we fear, and death of fear is certain.
Ralph Waldo Emerson (1803 - 1882)
Getting fired is nature's way to telling you that you had the wrong job in the first place.
Hal Lancaster, in The Wall Street Journal
- More quotations on: [Work]
The things that one most wants to do are the things that are probably most worth doing.
Winifred Holtby, O Magazine, September 2002
- More quotations on: [Dreams]
Silence is one of the hardest arguments to refute.
Josh Billings (1818 - 1885)
- More quotations on: [Silence] [Argument]
In the modern world of business, it is useless to be a creative original thinker unless you can also sell what you create. Management cannot be expected to recognize a good idea unless it is presented to them by a good salesman.
David M. Ogilvy
- More quotations on: [Business]
In a few minutes a computer can make a mistake so great that it would have taken many men many months to equal it.
Unknown
- More quotations on: [Computers]
To knock a thing down, especially if it is cocked at an arrogant angle, is a deep delight of the blood.
George Santayana (1863 - 1952)
At the worst, a house unkept cannot be so distressing as a life unlived.
Dame Rose Macaulay (1881 - 1958)
Men have become the tools of their tools.
Henry David Thoreau (1817 - 1862)
Experience is a good teacher, but she send in terrific bills.
Minna Thomas Antrim
The free expression of the hopes and aspirations of a people is the greatest and only safety in a sane society.
Emma Goldman (1869 - 1940), Living My Life, 1931
Thus the metric system did not really catch on in the States, unless you count the increasing popularity of the nine-millimeter bullet.
Dave Barry (1947 - )
Ever say something and later wish you wrote it down. Maybe if I write down a couple hundred one or two will be worth remembering.
"I despise being told what I have to do. Should somone say: 'pick up those gold coins out of that chocolate room' and I will be a miserable boy..."
Matthew Simpson 5-14-09
"Funny, In as much sheep and goats differ by manerisms and dress, close your eyes and the bleating sounds quite similar."
Matthew Simpson 5-16-09
Those who can make you believe absurdities can make you commit atrocities.
Voltaire (1694 - 1778)
- More quotations on: [Belief]
I do not know what I may appear to the world; but to myself I seem to have been only like a boy playing on the sea shore and diverting himself and then finding a smoother pebble or a prettier shell that ordinary while the greater ocean of truth lay all undiscovered before me.
Isaac Newton (1642 - 1727)
Verses which do not teach men new and moving truths do not deserve to be read.
Voltaire (1694 - 1778)
All paid jobs absorb and degrade the mind.
Aristotle (384 BC - 322 BC)
- More quotations on: [Work]
How many a man has dated a new era in his life from the reading of a book.
Henry David Thoreau (1817 - 1862), Walden: Reading, 1854
- More quotations on: [Books]
To be positive: To be mistaken at the top of one's voice.
Ambrose Bierce (1842 - 1914), The Devil's Dictionary
A man is rich in proportion to the number of things he can afford to let alone.
Henry David Thoreau (1817 - 1862)
If you paint in your mind a picture of bright and happy expectations, you put yourself into a condition conducive to your goal.
Norman Vincent Peale (1898 - 1993)
You are going to let the fear of poverty govern your life and your reward will be that you will eat, but you will not live.
George Bernard Shaw (1856 - 1950)
- More quotations on: [Poverty]
If you cannot convince them, confuse them.
Harry S Truman (1884 - 1972)
You don’t have to specialize - do everything that you love and then, at some time, the future will come together for you in some form.
Francis Ford Coppola (1939 - )
Do the thing we fear, and death of fear is certain.
Ralph Waldo Emerson (1803 - 1882)
Getting fired is nature's way to telling you that you had the wrong job in the first place.
Hal Lancaster, in The Wall Street Journal
- More quotations on: [Work]
The things that one most wants to do are the things that are probably most worth doing.
Winifred Holtby, O Magazine, September 2002
- More quotations on: [Dreams]
Silence is one of the hardest arguments to refute.
Josh Billings (1818 - 1885)
- More quotations on: [Silence] [Argument]
In the modern world of business, it is useless to be a creative original thinker unless you can also sell what you create. Management cannot be expected to recognize a good idea unless it is presented to them by a good salesman.
David M. Ogilvy
- More quotations on: [Business]
In a few minutes a computer can make a mistake so great that it would have taken many men many months to equal it.
Unknown
- More quotations on: [Computers]
To knock a thing down, especially if it is cocked at an arrogant angle, is a deep delight of the blood.
George Santayana (1863 - 1952)
At the worst, a house unkept cannot be so distressing as a life unlived.
Dame Rose Macaulay (1881 - 1958)
Men have become the tools of their tools.
Henry David Thoreau (1817 - 1862)
Experience is a good teacher, but she send in terrific bills.
Minna Thomas Antrim
The free expression of the hopes and aspirations of a people is the greatest and only safety in a sane society.
Emma Goldman (1869 - 1940), Living My Life, 1931
Thus the metric system did not really catch on in the States, unless you count the increasing popularity of the nine-millimeter bullet.
Dave Barry (1947 - )
Ever say something and later wish you wrote it down. Maybe if I write down a couple hundred one or two will be worth remembering.
"I despise being told what I have to do. Should somone say: 'pick up those gold coins out of that chocolate room' and I will be a miserable boy..."
Matthew Simpson 5-14-09
"Funny, In as much sheep and goats differ by manerisms and dress, close your eyes and the bleating sounds quite similar."
Matthew Simpson 5-16-09
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