Comcast-he calls himself "analyst"

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chat id : 065cdd58-22ea-4bca-acf8-a74680ed2a01
Problem : Order Information
Matthew > Order Information
John.26905 > Hello Matthew _, Thank you for contacting Comcast Live Chat Support. My name is John.26905. Please give me one moment to review your information.
John.26905 > Hi there.
John.26905 > I will be very willing to help you out with your order today. One moment please while I verify your order.
Matthew _ > hi
John.26905 > Hi, Matthew .
John.26905 > Let me take care of this for you.
John.26905 > Your address is serviceable. I am now creating your account. One moment please.
John.26905 > Your order requires verification. May I have your Social Security Number please?

Matthew _ > no
Matthew _ > I am not comfortable with that request
John.26905 > I understand your apprehension with providing your SSN. But no worries, just give another minute and I’ll take care of this further.
John.26905 > How about making a 1 time deposit of $ 100.00, you can get it back in 6 months?
John.26905 > You can opt not to give your SSN provided a deposit is made.
John.26905 > By the way, this is a very secured chat connection.
Matthew _ > with who? I am ordering cable. Is this some kind of bank scam?
John.26905 > I apologize for the confusion.
John.26905 > No.
Matthew _ > when do you make deposits to a cable company?
John.26905 > We only need to run a 1 time credit check to know if a deposit is required from you.
John.26905 > We need to set up your Comcast account.
Matthew _ > wouldnt that happen when a service person comes to my house and I sign an actual contract?
John.26905 > To determine, if a deposit is required for the Digital Cable tv box, a credit check is necessary.
John.26905 > No.
Matthew _ > your just text on a screen, a "very secure" screen....
John.26905 > We will set up your Comcast account, we will also keep the last4 digits after.
John.26905 > I am a live person and my employee number is 26905.
John.26905 > Rest assured that this system is very secured and we do this as a normal process of setting up an account.
Matthew _ > thank you 26905-but that still does not mean anything to me...
John.26905 > One moment please.
John.26905 > Let me take care of this for you.
Matthew _ > tell you what, if you dont want to send someone out I will call my local office
John.26905 > Please allow me to give you the options to make thos work.
John.26905 > om,
John.26905 > One moment please.
John.26905 > Please allow me to give you the options to make this work.
John.26905 > I have already noted your service request.
John.26905 > You may do one of the followin:
John.26905 > You may give your SSN online ( not your option )
John.26905 > You may make a deposit of $ 100.00.
John.26905 > You may call your Comcast local office with your reference number 1205542172089.
John.26905 > Your local office number is 866-594-1234.
John.26905 > You may do any of the options provided.
John.26905 > Once done, we will be able to give you the install date and your order number.
John.26905 > Would there be anything else that I could help you with today?
Matthew _ > I can also leave :-)
Matthew _ > thanks i think
John.26905 > Again, I apologize for the inconvenience.
John.26905 > Have a Blessed day.
John.26905 > Thank you for contacting Comcast. We appreciate your business.
If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-Mail.
Have a great day.

John.26905 > Analyst has closed chat and left the room